You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
The time for your item(s) to travel from our warehouse to your destination.
All items sourced locally are guaranteed to be delivered within 15 days.
If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a shipping investigation.
Due to the unpredictable effects of COVID-19 on logistics and transportation, we are extending the guaranteed shipping time of orders placed after 2021.2.20 by 15-30 additional days. The extension will vary based on the order’s destination, shipping method, and any lockdown/logistics restriction. Thank you for your understanding.
Full refunds are not available under the following circumstances:
1.Delays caused by the buyer providing incorrect or incomplete delivery information;
2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3.Any un-insured order that is lost or stolen;
4.Delays in delivery caused by any other beyond Zaniktech’s control, such as public holidays and Customs issues.
Recommended shipping methods for imported items shown below: Ship to South Africa Ship From Overseas Warehouse
|Shipping method(s)||Shipping time||Tracking information|
|Standard Shipping||3 – 7 business days||UnTracked|
|MDS – SA Delivery||3 – 7 business days||Tracked|
Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disasters, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
Shipping from our local warehouse is significantly faster. Some charges may apply.
The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us